Lean Six Sigma provides a rigorous and structured approach to help manage and improve quality and performance, and to solve potentially complex problems. It helps you use the right tools, in the right place and in the right way, not just in improvement but also in your day-to-day management of activities.

This training seeks to help managers and team leaders better understand their role and improve organisational efficiency and effectiveness.

The main focus of the training relates to DMAIC (Define, Measure, Analyse, Improve and Control). This is the Lean Six Sigma method for improving existing processes that form a part of the organisation’s systems, and it provides an ideal way to help you in your quest for continuous improvement.

Lean Six Sigma for Service

This course focuses on applications of Lean and Six Sigma for services and transactions to achieve greater speed in service processes, integrate Lean and Six Sigma, use shareholder value to drive project selection, and  cut costs by reducing complexity.

Certified Six Sigma Green Belt (CSSGB)

The Six Sigma Green Belt (CSSGB) certification are collaborators who have been trained in improvement methods and will be leading continuous process improvement groups as part of their regular job. This training aims at those better able to understand the entire process and work closely with subject matter experts (SMEs) to achieve performance goals. Green belts are responsible for data collection and analysis within their project teams.

Customer Centricity

Customer centricity sets the customer at the heart of everything a business does. It’s about shaping the entire company culture around understanding and meeting the customer’s needs, preferences, and experiences.

This module objectives of Customer Centricity are:

  • Align your organization with the customer.
  • Put customers at the heart of your organization.  
  • Create a customer-centric culture throughout the organization. 
  • Prioritize customer needs.
  • Listen to customers, understand their needs and act.
  • Deliver a positive customer experience from the beginning of the customer awareness stage all the way through the post-purchase process.

Six Sigma Implementation in an Organization

This module aims to make Six Sigma happen to an organization. It provides the roadmap and the tools.

Lean Six Sigma Introduction