Strategic planning delivers a set of business goals and requirements that are expressed in terms of customers (process beneficiaries) and customer needs. It takes into account, or guides the development of, the organization's mission, vision, values and beliefs. The strategic plan defines what an organization is all about; which it will serve, what needs it will fulfill, and under what terms it will operate (values and beliefs).
Module I. Introduction to Business Process Reengineering (BPR).
- Define the concept behind BPR.
- List and define the objectives of BPR.
- Explain the concept of "process management".
- List the major components of BPR.